PepsiCo

Data Quality Manager is responsible for the monitoring, presentation, and improvement of Quality Control metrics, including but not limited to metric/data presentation, Quality Control staff management, and quality improvement project development.

Primary Responsibilities

• Develop and maintain quality, efficiency, and process metrics for Customer Operations Departments (Customer Experience, Accessioning, Reporting, Internal Data Entry)
• Manage, train, and develop the remote Quality Control staff and Training and
• Development staff according to the needs of the business, company policies and applicable regulations and procedures.
• Identify opportunities for process and workflow improvements to ensure department procedures are streamlined to meet quality/efficiency goals and improve overall customer experience.