Amazon

​We are looking for an Immediate Response Engineer (in other companies this person could hold the title of Help Desk/Desk Side Support, Tier 1 Technician) to join the Shared Services team. ​

Core Responsibilities

• Ticket management and documentation consistent with processes in the Service Delivery Handbook
• Maximizing the effectiveness of first contact with the client by resolving their technical request, or gathering information from the client to setup the MIT teams for support success
• Returning clients voicemail calls and initiating support sessions through phone calls
• Processing quick-win support tickets submitted by clients online and assisting with routing misplaced internal operational tickets to the appropriate teams
  

Preferred Skills & Experience

• 1+ years’ experience in an IT help desk or desktop support environment or equivalent educational experience
• Experience troubleshooting or supporting Microsoft platforms (e.g. Office 365, Active Directory, all current flavors of Windows)
• Experience troubleshooting peripherals (scanners, fax machines, printers, etc.)