Agency Lead, Google Customer Solutions
At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google’s technology, platforms and people and we welcome Indigenous applicants. Please see our Reconciliation Action Plan for more information.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 6 years of relevant experience in management consulting, sales, or marketing at an agency, client-side marketing team, or technology or media company.
Preferred qualifications:
- Experience developing agency partners and successfully driving new agency business opportunities.
- Experience with profit and loss and executive consulting, with excellent business acumen.
- Experience delivering business results for your organization or customers.
- Ability to lead and manage multiple projects with a broad range of internal and external constituents simultaneously.
- Ability to think strategically about complex issues and develop recommendations and action plans.
- Effective analytical, sales, and problem-solving skills.
About the job
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
As the Google Customer Solutions (GCS) Agency Lead, you will act as the GCS lead for Independent agencies across AU. You will focus on growing long-term relationships with the agency's executives, providing transformative consulting and advice to ensure they remain profitable, sustainable businesses, while driving scalable product adoption and business growth across the broader portfolio of customer accounts. We are focused on empowering the many of businesses that use Google advertising solutions through agencies and other Google technologies, towards the goal of driving business for our customers, our partners, and Google. In this role, you will gain broad exposure to many Google products and people, and identify and implement solutions that best suit the unique needs of our agency partners and GCS customers.
When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.
Responsibilities
- Deliver against assigned quarterly goals on new and existing business, while prioritizing and delivering outstanding experiences to Google's managed agency partners. Grow agency business via driving scalable product adoption and business growth.
- Own and grow primary agency relationships from executive-level down to specific account teams, including business directors and performance and digital leads.
- Engage in joint business planning with agency executives, offering consultative services to help grow their broader business, ensuring Google is seen as a key partner to their organization.
- Build compelling, data-driven long-term agency plans leveraging internal and third-party data. Synchronize agency plans with your Agency pod and internal cross-functional teams to further develop managed agencies.
- Act as an ongoing thought leader for the Head of Agencies on strategic initiatives and agency-level planning.
