Mechanical CAD Application Engineer
Cupertino, CA
Summary
Posted: Mar 18, 2022
Weekly Hours:
40
Role Number:
200358038
The people here at Apple don’t just build products — they create the kind of wonder that’s revolutionized entire industries. Are you looking to push the limits of what’s considered the best design environment in the world? As part of our METS CS (Mechanical Engineering Tools and Solutions Customer Success) team, you’ll help support and strengthen our mission. Our team’s charter includes solution production readiness & user socialization, system integrity, maintenance & support, workflow streamlining, vendor management, and developing training & knowledge articles. Great interpersonal skills, customer focus and experience with mechanical engineering CAD and PDM/PLM tools are key skills for this role. A competitive candidate should be able to work independently, prioritize incoming requests, react quickly to customer demands and can work optimally under demanding timelines.
Key Qualifications
- You have more than 3 years of experience using CAD and PDM/PLM tools - NX and Teamcenter preferred
- Solid understanding of PDM/PLM tools such as Teamcenter, integration with CAD and other systems
- Experience providing technical training in CAD, PDM and other engineering tools
- You have extraordinary communication skills and are passionate about delivering world-class services
- Ability to detail clear and concise technical documents
Description
• Provide day to day support for a number of tools deployed in the mechanical environment, with a focus on NX and Teamcenter • Ensure problems are accurately collected in internal ticketing system and that solutions are provided in a timely manner • Regularly supervise, identify trends and report on metrics for user support • Collaborate with end users, multi-functional partners, and vendors to ensure the best solutions are provided • Identify trends in support issues and make recommendations for tool and/or workflow changes based on these trends • Document process and workflows to enable self help for the user community and ensure the scalability of support • Balance customer needs and requests with the scalability of our tools and support efforts • Focus on improving the workflows directly impacting teams across Mac, iPhone, iPad, and Apple TV, as well as the Apple Watch.
Education & Experience
• BS in Mechanical Engineering or significant work experience
